Have you ever booked a room and a day later discovered a lower rate? Are you worried that you did not get the best rate available? At GrandStay® Hospitality we promise that you will find the best online rate guaranteed.
Put us to the test!
Make a reservation with GrandStay® then we will give you the next 24 hours to find a better rate. If in those 24 hours, you happen to find a lower rate for the same hotel, room type and reservation dates, submit a claim immediately. We promise that if you find a lower rate on some other booking channel, we'll match that rate plus we'll give you a $40 Grand Returns card. Subject to terms and conditions listed below.
Terms and Conditions
- Our Best Online Rates Guarantee applies to reservations made on GrandStay® Hospitality for all GrandStay® locations.
- The guarantee does not apply to the following rate types:
- Rates that are not publicly available such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet previously specified criteria such as AAA members, seniors, government employees, etc.
- Package rates that include the room and other components such as dinner, entertainment, travel, car rental, etc.
- Rates available on auction websites that do not disclose the hotel brand until the reservation is completed.
- Rates available on Web sites such as Priceline and Hotwire that do not disclose the hotel brand until the reservation is completed.
- Rates that are negotiated for stays extending beyond 30 nights.
- Pre-paid reservations that involve a voucher or other form of pre-paid certificate.
- The GrandStay® rate and the "Competing Rate" must be found, and a claim submitted, within 24 hours and must be for the same hotel, room type and reservation dates.
- Claims must be submitted within 24 hours of booking a reservation on Grandstay® Hospitality
- Claims must be received at least 48 hours prior to arrival.
- If a claim is for a reservation for multiple nights, the rates for each night will be compared individually based on an average for the entire stay.
- If a lower rate is reserved through a website (other than www.GrandStayHospitality.com or individual GrandStay® Hospitality Property websites), GrandStay® Hospitality is not responsible for fees incurred due to the cancellation of the reservation.
- Void where prohibited by law.
- GrandStay® Hospitality reserves the right to adjust or cease Our Best Online Rates Guaranteed at any time without prior notice.
Making a claim under Our Best Online Rates Guaranteed is a simple process.
You may call customer service at 320.202.7744 or email us at: firstname.lastname@example.org. When submitting a claim, please have the following information available:
- Email Address
- Phone Number
- Confirmation Number
- Hotel Location
- Arrival Date
- Number of Nights
- Name on Reservation
Lower Rate Information:
- Location found (web address)
- Date Found
When you contact customer service at GrandStay® they will validate the availability of the lower rate and verify that rate meets the terms and conditions of the guarantee. Someone from customer service will contact you within 24 hours of submitting claim.