TripAdvisor is the world's largest travel-centered social network, with over 100 million users worldwide. Allowing users to rate hotels they've visited, it provides an invaluable resource for anyone who's contemplating a hotel booking. Properties that receive consistently high ratings over a large number of guests may become eligible for TripAdvisor's Certificate of Excellence. This prestigious award distinguishes the top 10% of the hotels listed on TripAdvisor.
The low number of qualifying hotels makes it even more impressive that nearly half of eligible Grandstay® Hotels and Crossings by Grandstay® hotels were awarded the Certificate of Excellence for 2013 (11 hotels out of 23 eligible locations). Crediting this outstanding performance to the Every Guest, Every Time philosophy behind the chain, GrandStay® Hospitality president Jon Kennedy said, "GrandStay Hospitality is so proud of our franchisees and their commitment to our Every Guest Every Time guest service training. They are committed to providing excellent guest service."
Patti Yenish, owner of the Certificate of Excellence-winning GrandStay® Hotel & Suites in Fort Myers, Florida, emphasized the importance of customer service as a way to set GrandStay® hotels apart from the competition. "We preach, 'Give people more than they expect'," she said, "Treat our guests as you want to be treated as a guest."
Yenish went on to express gratitude to guests who had taken the time to review the hotel on TripAdvisor. "Our guest’s feedback is the only way we are able to measure how well we are doing and where we are falling short. We thank all of our guests that have taken the time to submit reviews on our property and staff so we are able to make changes in what we are doing if necessary." If this year's TripAdvisor awards are anything to go by, GrandStay® certainly isn't falling short in the eyes of the people who count - their guests.