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A Message from GrandStay: COVID-19

03/19/2020

Dear Valued Guest:
 
In the current environment with news surrounding the Coronavirus/Covid-19; GrandStay Hotels will take every precaution to assure the safety of our guests and employees. The information surrounding this serious issue changes daily and new information continues to come out from county, state and federal authorities.
 
The GRAND START® Breakfast:
Each state has issued varying requirements for serving buffet-style food service.  GrandStay Hotels will follow all county, state and federal guidelines. Subject to local government requirements, many GrandStay Hotels will offer a pre-packaged/bagged breakfast offering. Some GrandStay Hotels will suspend breakfast altogether. GrandStay Hotels will resume the full menu of the GRAND START® Breakfast once it is prudent to do so.
 
Pool/Hot Tub and Exercise Room:
Depending on current state recommendations the pool, hot tub and exercise room may be shut down and closed for use. If you want to know about the hotel of your destination’s facilities status, please contact the location directly.
 
Cancellation:
Should circumstances of your health and well-being interfere with the reservations that you have made, please contact the online site that you made the reservation with (Expedia, Booking. Etc.) OR if your reservation was made direct to the hotel or at the GrandStay Hospitality.com website then contact the GrandStay Hotel of your destination to verify change or cancellation lead times. Each GrandStay Hotel is individually owned and operated, and each has established independent change and cancel policies. It is important that you be assured that as our guest, GrandStay Hotels will stay on top of the latest information while providing the safest lodging possible.  Along with our vendor partners providing sanitation products, GrandStay Hotel employees are committed to you, our guest, and you can count on GrandStay Hotels to put safety and health at the forefront of all we do.
 

With Hospitality,
Jon Kennedy, President
GrandStay Hospitality, LLC

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